Lucent-technologies Octel Unified Messenger Concepts and Planning Guid Manual de usuario Pagina 1

101-1620-005Octel Unified MessengerConcepts and Planning Guide

This page intentionally left blank.

This page intentionally left blank.

101-1620-005 B-1BAppendix B - Grade of serviceThis appendix illustrates the maximum amount of busy hour traffic supported by a given number of ports f

Octel Unified Messenger Concepts & Planning GuideB-2 101-1620-005Calculating busy hour trafficTable B-1 through Table B-4 show the maximum amount

Appendix B - Grade of service101-1620-005 B-3Table B-2. Maximum busy hour traffic supported for a GOS of P.02Ports Erlangs CCS Minutes41.083965.008 3

Octel Unified Messenger Concepts & Planning GuideB-4 101-1620-005Table B-3. Maximum busy hour traffic supported for a GOS of P.03Ports Erlangs CC

Appendix B - Grade of service101-1620-005 B-5Table B-4. Maximum busy hour traffic supported for a GOS of P.05Ports Erlangs CCS Minutes4 1.50 54 90.00

This page intentionally left blank.

101-1620-005 GL-1Glossaryaccess control listA list of people in a voice mail domain who have access to Octel Unified Messenger applications and tools.

Octel Unified Messenger Concepts & Planning GuideGL-2 101-1620-005Centum Call Second (CCS)A unit of measurement for call time. The formula for a C

Glossary101-1620-005 GL-3hunt groupA group of telephone lines where the incoming calls are distributed according to a priority scheme.in-band signalin

PART 1CONCEPTS

Octel Unified Messenger Concepts & Planning GuideGL-4 101-1620-005OctelNet gatewayAn OctelNet gateway enables Octel Unified Messenger subscribers

Glossary101-1620-005 GL-5PBX integrationA method that establishes communication between the PBX and the voice mail system. The PBX supplies informatio

Octel Unified Messenger Concepts & Planning GuideGL-6 101-1620-005subscriberA Microsoft Exchange user whose profile is enabled for voice messaging

Glossary101-1620-005 GL-7voice mail domainA group of Octel Unified Messenger voice servers that share a common set of properties. All subscribers who

This page intentionally left blank.

IN-1101-1620-005 IndexAaccess control list, definition GL-1account security 6-3AccuCall+, definition GL-1additional digits, OctelNet 5-4addressingdesi

Octel Unified Messenger Concepts & Planning GuideIN-2 101-1620-005class of service, definition GL-2client components 3-5components of Octel Unifie

IndexIN-3101-1620-005 message confirmation, definition GL-3messagesaddressing 3-4sending 1-11messaging, voice server component 3-8Microsoft Exchange s

Octel Unified Messenger Concepts & Planning GuideIN-4 101-1620-005planning. See sizingplease hold prompt, definition GL-5port group, definition GL

IndexIN-5101-1620-005 definition GL-6functions 1-5security 6-4text-to-speechchoosing a processor 2-10definition GL-6language identification 1-7voice s

This page intentionally left blank.

This page intentionally left blank.

101-1620-005 1-11-11Introducing Octel Unified MessengerThis chapter introduces Octel Unified Messenger and discusses the following topics:n Octel Uni

Octel Unified Messenger Concepts & Planning Guide1-2 101-1620-005IntroductionToday e-mail, voice mail, and fax are established as strategic, enabl

Introducing Octel Unified Messenger101-1620-005 1-3Product featuresOMD uses the next-generation client/server messaging system Microsoft Exchange Serv

Octel Unified Messenger Concepts & Planning Guide1-4 101-1620-005The unified mailboxFor each Octel Unified Messenger subscriber, all voice mail, t

Introducing Octel Unified Messenger101-1620-005 1-5Telephone user interfaceSubscribers can access their unified mailbox from a telephone user interfac

Octel Unified Messenger Concepts & Planning Guide1-6 101-1620-005Networked componentsFigure 1-2 shows the networked components of the Octel Unifie

Introducing Octel Unified Messenger101-1620-005 1-7Voice serverThe voice server is a Windows NT-based system that is the integral link between the LAN

Your comments on this document are welcome. They can assist us in improving our products. Please address comments to: Unified Messenger Documentat

Octel Unified Messenger Concepts & Planning Guide1-8 101-1620-005can generate reports summarizing voice mail activity using the Octel Unified Mess

Introducing Octel Unified Messenger101-1620-005 1-9Access to faxes using the TUIThe telephone user interface recognizes messages of the message type I

Octel Unified Messenger Concepts & Planning Guide1-10 101-1620-005LANThe LAN provides a high-speed (minimum 10 Megabit per second switched) connec

Introducing Octel Unified Messenger101-1620-005 1-11Benefits summaryOctel Unified Messenger provides the following benefits to your organization.Subsc

This page intentionally left blank.

PART 2PLANNING

This page intentionally left blank.

101-1620-005 2-12-12Sizing the systemThis chapter discusses the main points to consider when sizing the hardware for Octel Unified Messenger. It conta

Octel Unified Messenger Concepts & Planning Guide2-2 101-1620-005IntroductionSizing the hardware for Octel Unified Messenger involves the followin

Sizing the system101-1620-005 2-3Design rules for voice mail domains Designing voice mail domains (VMDs) is very similar to designing domains in Micro

101-1620-005 iiiPrefaceOverviewThis guide provides:n Guidelines for planning and sizing a new installation.n A description of the hardware and softwar

Octel Unified Messenger Concepts & Planning Guide2-4 101-1620-005Sizing portsAccurate port sizing is critical to the successful implementation of

Sizing the system101-1620-005 2-5Units of measurement for busy hour trafficBusy hour traffic is normally expressed in units of measurement such as min

Octel Unified Messenger Concepts & Planning Guide2-6 101-1620-005To convert this total into call minutes, divide by 60:67,500/60 = 1,125 call minu

Sizing the system101-1620-005 2-7PBX integration device sizingAs described in “PBX integration” on page 3-10, PBX integrations are accomplished by dif

Octel Unified Messenger Concepts & Planning Guide2-8 101-1620-005Total estimated port requirementsTo summarize, when sizing the number of total po

Sizing the system101-1620-005 2-9Calculating the number of voice servers requiredHaving established the total number of voice ports, it is possible to

Octel Unified Messenger Concepts & Planning Guide2-10 101-1620-005Hardware and software requirements for Octel Unified Messenger serversOctel Unif

Sizing the system101-1620-005 2-11Minimum tracing server requirementsn For systems with up to 2 voice servers: 200 MHz Intel Pentium.For systems with

Octel Unified Messenger Concepts & Planning Guide2-12 101-1620-005Evaluating the additional load on Microsoft Exchange serversImplementing Octel U

Sizing the system101-1620-005 2-13Disk space requirementsVoice messages require 4 Kbytes per second (240 Kbytes per minute) of space for storage.Subsc

Octel Unified Messenger Concepts & Planning Guideiv 101-1620-005Octel Unified Messenger documentationSee the following documentation for more info

Octel Unified Messenger Concepts & Planning Guide2-14 101-1620-005Evaluating the additional network trafficImplementing Octel Unified Messenger re

Sizing the system101-1620-005 2-15Types of operations The Octel Unified Messenger voice servers open data streams between voice servers and:n Exchange

Octel Unified Messenger Concepts & Planning Guide2-16 101-1620-005Using Octel Unified Messenger via slow network connectionsOctel Unified Messenge

Sizing the system101-1620-005 2-17Using the telephoneVoice messages can be played back and recorded using the telephone.Playing back voice messagesWhe

Octel Unified Messenger Concepts & Planning Guide2-18 101-1620-005Recording voice messagesWhen recording voice messages, the data must be copied f

Sizing the system101-1620-005 2-19The effect of slow network connections on Octel Unified Messenger applicationsThis section lists all Octel Unified M

Octel Unified Messenger Concepts & Planning Guide2-20 101-1620-005Octel Unified Messenger interoperability with third-party fax serversThis sectio

Sizing the system101-1620-005 2-21Requirements for third-party fax server interoperability with Octel Unified MessengerThe following are the requireme

Octel Unified Messenger Concepts & Planning Guide2-22 101-1620-005Routing inbound fax calls to the third-party fax serverLike voice calls, fax cal

101-1620-005 3-13-13System architectureThis chapter introduces the Octel Unified Messenger system architecture and describes some of its key concepts,

Preface101-1620-005 vUnified Messenger Online SupportFor Octel Unified Messenger support, contact your Octel Unified Messenger support representative.

Octel Unified Messenger Concepts & Planning Guide3-2 101-1620-005Introduction This section introduces the concept of a voice mail domain, as well

System architecture101-1620-005 3-31PBX2 Subscribers VMD13 Octel Tracing Server for VMD14 Octel Voice Server5 Octel Tracing Server for VMD26 Microsof

Octel Unified Messenger Concepts & Planning Guide3-4 101-1620-005Addressing messagesWhen sending voice messages, subscribers enter recipients’ add

System architecture101-1620-005 3-5System components The system components of Octel Unified Messenger are classified in three categories: n Client co

Octel Unified Messenger Concepts & Planning Guide3-6 101-1620-005PC access From a desktop PC, subscribers and administrators can use the following

System architecture101-1620-005 3-7Administration applicationsSystem administrators can use the following applications and tools to manage Octel Unif

Octel Unified Messenger Concepts & Planning Guide3-8 101-1620-005Server componentsOctel Unified Messenger adds two types of servers, the voice ser

System architecture101-1620-005 3-9Tracing server A tracing server maintains connections with all voice servers in a voice mail domain, and performs

Octel Unified Messenger Concepts & Planning Guide3-10 101-1620-005PBX integrationCallers who are forwarded to a voice server can leave a message f

System architecture101-1620-005 3-11Digital Meridian Integration Device The Digital Meridian Integration Device (DMID) is a device that provides inte

This page intentionally left blank.

Octel Unified Messenger Concepts & Planning Guide3-12 101-1620-005Audio encoding formatsOctel Unified Messenger supports the following audio encod

101-1620-005 4-14-14Designing addressing schemesThis chapter introduces different forms of addressing and describes the following addressing schemes:

Octel Unified Messenger Concepts & Planning Guide4-2 101-1620-005IntroductionOctel Unified Messenger subscribers can use different forms of addres

Designing addressing schemes101-1620-005 4-3Local mailbox numbersLocal mailbox numbers are used to address any Octel Unified Messenger subscriber in a

Octel Unified Messenger Concepts & Planning Guide4-4 101-1620-005Dial-by-NameDial-by-Name is a method of addressing messages by spelling the recip

Designing addressing schemes101-1620-005 4-5Numeric addressesA numeric address enables subscribers to address any Octel Unified Messenger recipient in

This page intentionally left blank.

101-1620-005 5-15-15Providing interoperabilitywith existing Octel serversThis chapter describes how existing Octel servers can communicate with Octel

Octel Unified Messenger Concepts & Planning Guide5-2 101-1620-005Introduction to OctelNet™OctelNet is a networking application that allows users o

Providing interoperability with existing Octel servers101-1620-005 5-3OctelNet Messaging FeaturesWhen sending or receiving messages via OctelNet, subs

Contentsvii101-1620-005Chapter 1 Introducing Octel Unified MessengerIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Octel Unified Messenger Concepts & Planning Guide5-4 101-1620-005Designing an OctelNet addressing schemeFor messages to be sent via the OctelNet g

Providing interoperability with existing Octel servers101-1620-005 5-5OctelNet addressing scheme design rulesWhen designing OctelNet addressing scheme

Octel Unified Messenger Concepts & Planning Guide5-6 101-1620-005Sample addressing schemesTable 5-1 shows examples of valid OctelNet address schem

Providing interoperability with existing Octel servers101-1620-005 5-7Addressing OctelNet messagesOctelNet addresses provide a means of sending voice

Octel Unified Messenger Concepts & Planning Guide5-8 101-1620-005Providing single-site interoperabilityAlthough OctelNet is generally used to link

101-1620-005 6-16-16Connecting with the PBXand establishing security rulesThis chapter introduces the following:n How to connect with the PBX.n The Oc

Octel Unified Messenger Concepts & Planning Guide6-2 101-1620-005Connecting with the PBX Using the Voice Mail System Configuration application, an

Connecting with the PBX and establishing security rules101-1620-005 6-3Establishing security rules Octel Unified Messenger offers several features tha

Octel Unified Messenger Concepts & Planning Guide6-4 101-1620-005Subscriber password for the telephone user interfaceOctel Unified Messenger subsc

Connecting with the PBX and establishing security rules101-1620-005 6-5The administrator can also enable password expiration that forces subscribers t

Octel Unified Messenger Concepts & Planning Guideviii 101-1620-005Hardware and software requirements for Octel Unified Messenger servers . . . . .

Octel Unified Messenger Concepts & Planning Guide6-6 101-1620-005Recipient’s name confirmationOctel Unified Messenger confirms the name of the rec

101-1620-005 A-1AAppendix A - Sizing for portsThis appendix gives guidelines for estimating how many users can be supported with a given number of voi

Octel Unified Messenger Concepts & Planning GuideA-2 101-1620-005Calculating the number of supported subscribersTable A-1 through Table A-18 can b

Appendix A - Sizing for ports101-1620-005 A-3Table A-2. Number of supported subscribers with eight portsAverage usage per subscriber per day (minutes

Octel Unified Messenger Concepts & Planning GuideA-4 101-1620-005Table A-3. Number of supported subscribers with twelve portsAverage usage per su

Appendix A - Sizing for ports101-1620-005 A-5Table A-4. Number of supported subscribers with sixteen portsAverage usage per subscriber per day (minut

Octel Unified Messenger Concepts & Planning GuideA-6 101-1620-005Table A-5. Number of supported subscribers with twenty portsAverage usage per su

Appendix A - Sizing for ports101-1620-005 A-7Table A-6. Number of supported subscribers with twenty-four portsAverage usage per subscriber per day (m

Octel Unified Messenger Concepts & Planning GuideA-8 101-1620-005Table A-7. Number of supported subscribers with twenty-eight portsAverage usage

Appendix A - Sizing for ports101-1620-005 A-9Table A-8. Number of supported subscribers with thirty-two portsAverage usage per subscriber per day (mi

Contentsix101-1620-005Addressing OctelNet messages to Octel Unified Messenger recipients. . . . . . . . . . . . . . . . .5-7Providing single-site inte

Octel Unified Messenger Concepts & Planning GuideA-10 101-1620-005Table A-9. Number of supported subscribers with thirty-six portsAverage usage p

Appendix A - Sizing for ports101-1620-005 A-11Table A-10. Number of supported subscribers with forty portsAverage usage per subscriber per day (minut

Octel Unified Messenger Concepts & Planning GuideA-12 101-1620-005Table A-11. Number of supported subscribers with forty-four portsAverage usage

Appendix A - Sizing for ports101-1620-005 A-13Table A-12. Number of supported subscribers with forty-eight portsAverage usage per subscriber per day

Octel Unified Messenger Concepts & Planning GuideA-14 101-1620-005Table A-13. Number of supported subscribers with fifty-two portsAverage usage p

Appendix A - Sizing for ports101-1620-005 A-15Table A-14. Number of supported subscribers with fifty-six portsAverage usage per subscriber per day (m

Octel Unified Messenger Concepts & Planning GuideA-16 101-1620-005Table A-15. Number of supported subscribers with sixty portsAverage usage per s

Appendix A - Sizing for ports101-1620-005 A-17Table A-16. Number of supported subscribers with sixty-four portsAverage usage per subscriber per day (

Octel Unified Messenger Concepts & Planning GuideA-18 101-1620-005Table A-17. Number of supported subscribers with sixty-eight portsAverage usage

Appendix A - Sizing for ports101-1620-005 A-19Table A-18. Number of supported subscribers with seventy-two portsAverage usage per subscriber per day