Lucent Technologies INTUITY Voice/FAX Messaging Manual de usuario

INTUITY™Voice/FAX Messaging User’s Guide585-310-733Comcode 107731481Issue 2February 1996

4 Address Before Record (ABR)A user-selected option (on/off) that defines whether a message is addressed before it is created, or created before i

5Mailbox Your personal storage area for incoming and outgoing voice, fax, or voice-fax messages and headers.Your incoming and outgoing voice, fax,

6 Outgoing Messages (sent by you)Personal Fax ExtensionIf you receive frequent faxes, or use your telephone extensively, your system administrator

7 The system sends faxes and the fax portion of voice-fax messages to this extension automatically. Fax headers are stored in your primary mailbo

8 To select and set your personal mailbox options, you will press from the Activity Menu, and select from these submenus:1. Mailing list submenu

9NOTE:Because the system doesn’t signal a caller that call answer is off, compose a greeting that tells callers when call answer is disabled and,

10 Creating or Changing Your PasswordAfter logging in to your mailbox the first time, replace the default password with your personal password.To

11Recording Your NameRecord your name to replace the system greeting for your mailbox. Callers hear your voice speaking your name and feel comfort

12 Creating Your Personal GreetingYour system allows you to record and store several personal greetings, each for a specific situation. You can ma

13Composing a Single Voice-fax Extension GreetingFax messaging is a new capability and many callers will be unfamiliar with it at first. Callers w

Copyright  1998, Lucent TechnologiesAll Rights Reserved, Printed in U.S.A.NoticeEvery effort was made to ensure that the information in this book was

14 If you have a personal fax extension, you may want to list your extension on your business card or company stationery and/or instruct callers t

15Setting Addressing OptionsBefore moving into the “Creating a Message” category, it is necessary to determine whether messages will be recorded f

16 To schedule delivery:1. Enter delivery time (405 = 4:05).2. Enter (or ) for AM or (or ) for PM and press .3. Enter delivery month and da

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18 Creating and Sending a Voice Message (ABR on)Access the Activity Menu by entering your system extension and password.1. Press from the Activi

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20 Creating and Sending a Voice Message (ABR off)Access the Activity Menu by entering your system extension and password.1. Press from the Activ

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22 Creating and Sending a Voice-fax Message (ABR on)Access the Activity Menu by entering your system extension and password.1. Press from the Ac

23NOTE:The button label on your fax machine may be different from START. Common alternate keys for this function are SEND, TRANSMIT, and CONNECT.

iiiContents Welcome 1 Call Answering 1 Voice Mail 1 FAX Messaging 1 Intuity Advantages 2 Voice Prompts and Help 2 Terms and Concepts 3Activ

24 Sharing Fax MachinesIf you use a shared or public fax machine (such as a departmental fax), you may wish to avoid tying it up while you transmi

25Responding to a Message (Optional)You can respond to a message during or after listening to the header or message.1. Press to call sender or p

26 3. Press to print the fax, and choose one of these print options:Wait for the START prompt. NOTE:The button label on your fax machine may b

27NOTE:If you have a personal fax extension, you receive only voice messages and fax message headers through your telephone set. Faxes go directly

28 1) prime-time internal, 2) prime-time external, and 3) out-of-hours calls 1) prime-time busy, 2) prime-time no answer, and 3) out-of-hours c

29☞ TipsWhen you select the out-of-hours call type, the other call types automatically apply only to prime-time calls. You must make a choice betw

30 Assigning Greetings to Call Types1. Press from the Activity Menu.2. Listen to the summary of active greetings.3. Press to activate a greeti

31Scanning All Greetings1. Press from the Activity Menu.2. Listen to first greeting status statement.3. Press any combination of the following

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33How to Access Outgoing or Filed MessagesTo check the status of outgoing messages, access them by following the steps listed below, then move on

iv ContentsComposing a Greeting If You Have aPersonal Fax Extension 13 How to Record and Send Messages 14Setting Addressing Options 15Selecting D

34 NOTE:For delivered or accessed messages, you can listen to the headers only. You can’t change or re-send these messages. After you review an ac

35Press to re-send an undelivered message to the original recipient only.# #

36 Re-sending a MessageWhen you have selected a message to modify/re-send, choose one of the following options to re-direct your message.1. For fi

373. Press one of the following:4. Enter an address and press .5. Repeat step 4 until list is complete. 6. Press to approve.NOTE:After you addr

38 Scanning List Summaries1. Press from the Activity Menu. 2. Listen to the list summary. 3. Press any of the following:Skip to next list.

39Reviewing and Modifying a List1. Press from the Activity Menu. 2. Enter list owner’s extension and press . (If you own the list, simply p

40 How to Create a Personal DirectoryThe system allows you to create a personal directory of abbreviated names (aliases) for frequently used addre

41Reviewing and Deleting Entries from a Directory1. Press .2. Do one of the following:5 2

42 Press to review all aliases. While listening to each entry, press Press to review specific aliases:a. Enter alias to review and press

431. Press ( ) from anywhere in the system.2. Do one of the following: To hear the extension number associated with a name, enter the

vContents How to Access Outgoing or Filed Messages 32Accessing Outgoing Messages 32Selecting a Message 32Modifying a Message 33Re-sending a Messa

44 b. Enter the extension.c. Press .NOTE:If you record a message and either hang up or go to another option, the system automatically delivers you

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46 Tips and HighlightsGeneral Message HandlingNOTE:You can’t bypass error beeps and important system messages.For Help, press ( ). The syst

47Getting MessagesScan messages quicklyYou can automatically play all your messages by pressing just two buttons, plus either to scan messages

48 Leaving Messages When No One AnswersSending Voice MailUse playback and record controlsTo listen to and edit the messages you leave when there’s

49To order additional copies of this document, call the AT&T GBCS Publications Fulfillment Center:(800) 457-1235 (US telephone) (800)457-1754

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vi Contents

1WelcomeINTUITYTM Voice/FAX Messaging is a powerful call answer, voice mail, and fax-message system. Besides sending and receiving voice mail, yo

2 Intuity AdvantagesINTUITY Voice/FAX Messaging provides four key voice and fax advantages:Voice Prompts and HelpINTUITY Voice/FAX Messaging voice

3Terms and ConceptsActivity MenuAfter you log into the system, you have six principal keypad activities, represented by the Activity Menu graphic